Where we Deliver
We deliver Worldwide except Canada and USA.
Postage and packaging is charged at £1.80 per parcel for first class UK postage. Please note we will not be able to provide a tracking number. Your order will be sent by first class Royal Mail service.
Postage and packaging is charged at £2.85 per parcel for first-class postage for European countries outside of the UK.
Postage and packaging is charged at £3.80 per parcel for the rest of the World outside of Europe, but not including Canada and the USA. We are really sorry but we do not send Easy Read products to Canada and USA. Please note that Custom charges may apply and that you will be responsible for paying them.
Please allow 1-7 working days for delivery from receipt of payment for your order to arrive. Please note deliveries outside the UK will take a little longer. If you need your Easy Read products in a hurry then please email us on firstname.lastname@example.org and we might be able to get them to you sooner. For orders in the UK will receive notification by email when your order has been sent by first class Royal Mail service. Please do allow a reasonable amount of time for the order to get to you before getting in touch especially around busy times.
If you have made a mistake and ordered the wrong colour, don’t worry just drop us an email on email@example.com and we will happily send an alternative one when we receive the others back. To receive a refund you must contact us before returning your order within 48 hours of receiving your order. PLEASE DO NOT USE the product, we will not be able to exchange it. Please return in their original packaging. You will be responsible for the postage of the return and may be charged for the postage of the correct order. Please note that Custom charges may apply if you are retuning them from outside the UK, and that you will be responsible for paying the charges.
To receive a refund you must contact us before returning the Easy Read overlays within 48 hours of receiving your order. We will then provide you with a returns address. Please return your overlays in their original packaging. Please note that Custom charges may apply if you are retuning them from outside the UK, and that you will be responsible for paying the charges.
We have a non-returnable policy if the Easy Read overlays have been used.
We will however refund if the Easy Read overlay is faulty.
Please note we are not liable for any packages lost in the post, and therefore suggest the item must be sent back using a trackable/recorded delivery method. This is to avoid lost items and so that we can track your item. Please retain your proof of postage.
A refund for the product price will be initiated once we have received the returned goods. The original delivery charge will not be refunded and the customer will be responsible for the delivery cost for returning the items unless there has been an error on our part or the item is faulty.
Please let us know if something is not right. We strive for 100% customer satisfaction and we would rather know if you are not happy.